Frequently Asked Questions

Please read our FAQ before sending us a message.

Yes, all our bikes have a twist grip throttle and 4 levels of pedal assistance.

Any rental request inside 3 days of your desired rental start date, contact Cruz E Bike Rentals directly (Phone #). We need time to properly prepare your order.

Contact our manager directly. (Phone #) we’ll do our best to accommodate your request.

We ask that you give at least 48 hours notice for cancellation.
Anything canceled within 24 hours will be charged 50% of the invoice.
Please be respectful of our time and schedule calendar. If we need to reschedule due to weather, we are certainly willing to accommodate such matters. Safety first.

There is a 300lb payload capacity.

Adjustable seats are designed for rider height range from 4’11” – 6’2”.

No, our bikes are a single-speed drivetrain. The simplified drivetrain makes for easy riding.

Our friends at Crafty Cranks & Board Shop service all of our bikes. Reach out to them at craftycranksandboardshop.com or call 770-822-8202 for all of your servicing needs!

We currently deliver to Folly Beach, James Island or Downtown Charleston. If you are not staying in those areas call 843-564-0744 to see if your area can be accommodated. A delivery fee may be applied based on your location.

Folly Beach has several rock jetties to help with erosion. This makes it difficult for beach cruises with the exception of low tide. We recommend beach cruises only at low tide and six blocks away from Center Street in either direction. Please be cautious of beachgoers, remember they have the right-of-way.

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